Refund policy
Made to order, so no returns or exchanges
Every HouseToHome print is made to order just for you, so we can't accept returns or exchanges for change of mind or if a piece doesn't suit your space. Please double-check the size and material before you order. If something goes wrong on our end, we'll make it right.
Cancellations and changes
Every order is held for 24 hours after you place it before it goes into production. During that time you can cancel it for a full refund or update your shipping address. Email Support@housetohomeprints.com with your order number as soon as you can. Once the 24 hours have passed, your order goes to production and can't be canceled or changed.
If your order arrives damaged, defective, or incorrect
We'll send a free replacement. This covers damage in shipping, printing or material defects, and receiving the wrong item or size.
Email Support@housetohomeprints.com within 7 days of delivery with:
- Your order number
- A photo of the entire artwork
- A close-up photo of the damage or defect
- A photo of the packaging, including the shipping label
We'll reply within 1–2 business days. In most cases you won't need to send the item back. If we're unable to make a replacement, we'll issue a full refund to your original payment method.
Shipping and delivery
You'll receive tracking by email when your order ships. Once your order is with the carrier, delivery is in their hands. If a package is delayed or lost in transit, or tracking shows it was delivered to the address provided at checkout, please contact the carrier directly to trace it or file a claim. We're happy to provide tracking details to help.
Please double-check your shipping address at checkout. After the 24-hour hold we can't cover orders delivered to an incorrect address. If a package is returned to us, we can reship it for the cost of shipping.
What isn't covered
- Change of mind, or a piece not matching your décor
- Slight color differences between your screen and the printed piece
- Damage after delivery, such as from hanging, handling, or storage
- Packages lost, delayed, or stolen after the carrier shows them delivered to the address provided at checkout
Refund timing
Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank to post it.
Contact
Support@housetohomeprints.com
Agreement to these terms
By using this site or placing an order with HouseToHome, you agree to this Refund Policy, along with our Terms of Service, Shipping Policy, and Privacy Policy.